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When the siren blares and your IT infrastructure is under siege, panic can be your worst enemy. In the heat of these digital battles, robust incident management software becomes your indispensable weapon. Forget fumbling through spreadsheets and frantic Slack threads – you need a clear-headed commander-in-chief, a champion of incident response who orchestrates your team to victory.
But navigating the crowded landscape of incident management tools can be daunting. Fear not, brave warrior! We've done the heavy lifting for you, to bring you the 6 best incident management software options in 2024. Whether you're a startup or a seasoned enterprise, we've got the intel you need to fortify your defenses and conquer every IT incident with confidence.
The incident management process takes its unique shape in different organizations, so choosing one to meet all your needs can be difficult. That said, certain aspects are common across most incident management processes.
Here's what we looked for while researching and curating this list
Pricing: Aligning cost with needs ensures value without budget strain. Software: Flexible pricing models and feature packages allow you to choose the solution that best fits your team and incident volume.
Tools | Best for | Pricing |
Squadcast | On-Call + Incident Response + Reliability Workflows | Paid plans start at $9/month. Also offers a generous free plan and 14-day free trials on all paid plans. |
Pagerduty | Advanced AIOps | Paid plans start at $21/month. Most of the advanced features have to be bought as add-on bundles. Offers a very limited free plan and free trial on paid plans. |
xMatters | Mature incident response workflows | Paid plans start at $9/month. Most of the features are available only in the Advanced plan for which the pricing is not transparent. |
Opsgenie | Simple and intuitive On-Call Management | Paid plans start at $9/month and go up to $35/month. Offers a limited free plan and a 14-day trial on all paid plans. |
Splunk On-Call | Basic On-Call | Pricing is not transparent and varies depending on requirements. |
Moogsoft | Advanced Correlation and collaboration | Opaque pricing model, requiring one to contact the team for a custom quote. |
Squadcast Incident Management features
Squadcast offers a comprehensive incident management solution, combining on-call scheduling, incident response, and reliability workflows into a single platform. This integrated approach promises to simplify incident resolution and improve uptime.
Squadcast Pricing: Free for up to 5 users, Paid plans start at $9/month
Pagerduty Incident Management Dashboard
Founded in 2009, it streamlines incident response with intelligent alert routing, AIOps to reduce noise, and incident response workflows with faster resolution. While not without its shortcomings (pricey), Pagerduty can be a lifesaver for teams juggling critical systems and sleep schedules.
Pagerduty Pricing: Free for up to 5 users, paid plans start at $21/month
xMatters Incident Management Dashboard
xMatters offers a reliable and affordable incident management solution compared to pricier competitors like PagerDuty. While it may not boast the most advanced features, it provides a solid foundation for handling alerts, escalations, on-call scheduling, and communication. It's ideal for organizations seeking an efficient, no-frills option for managing service disruptions.
xMatters Pricing: Free for up to 10 users, paid plans start at $9/month
.
Opsgenie Incident Management dashboard
Launched in 2012, Opsgenie is a veteran incident management platform known for its affordability and centralized approach to handling alerts, escalations, on-call scheduling, and communication. Acquired by Atlassian in 2018, concerns have arisen regarding its update frequency and support quality, with reports of outages exceeding 2 weeks.
Opsgenie Pricing: Free for up to 5 users, paid plans start at $9/month
Splunk On-Call Incident Management dashboard
Formerly known as VictorOps, Splunk On-Call offers streamlined on-call scheduling and escalation policies, automates administrative tasks, provides data-driven insights to illuminate trends, optimize response, and silence unnecessary alerts. Automated workflows further streamline incident handling through automatic escalations and war room notifications.
Splunk On-Call Pricing: No free plans, pricing is not transparent
Moogsoft Incident Management dashboard
Moogsoft, acquired by Dell in 2023, is an AIOps platform that reduces IT operations complexity. It uses machine learning to sniff out incidents before they erupt, automates incident response, and even digs into the root cause like a tech Sherlock Holmes. While not perfect, with some stability hiccups and limited customization, Moogsoft offers a powerful toolkit for proactive IT teams.
Moogsoft Pricing: No free plans, pricing is not transparent
All of the above-listed software score decently well in the key functionalities an incident management platform must cover - On-Call Scheduling & Management, Alerting and notifications, Incident response workflows, and Integrations offered. That said if we were to choose a winner it would be Squadcast for its all-around capabilities across all the functionalities while coming at a reasonable price which organizations of all sizes can adopt without breaking the bank. Squadcast lets you access Public API's for all our features, Terraform & Migration support too. Getting started with Squadcast is easy, just sign up for a 14-day free trial and explore the platform at your pace.
When the siren blares and your IT infrastructure is under siege, panic can be your worst enemy. In the heat of these digital battles, robust incident management software becomes your indispensable weapon. Forget fumbling through spreadsheets and frantic Slack threads – you need a clear-headed commander-in-chief, a champion of incident response who orchestrates your team to victory.
But navigating the crowded landscape of incident management tools can be daunting. Fear not, brave warrior! We've done the heavy lifting for you, to bring you the 6 best incident management software options in 2024. Whether you're a startup or a seasoned enterprise, we've got the intel you need to fortify your defenses and conquer every IT incident with confidence.
The incident management process takes its unique shape in different organizations, so choosing one to meet all your needs can be difficult. That said, certain aspects are common across most incident management processes.
Here's what we looked for while researching and curating this list
Pricing: Aligning cost with needs ensures value without budget strain. Software: Flexible pricing models and feature packages allow you to choose the solution that best fits your team and incident volume.
Tools | Best for | Pricing |
Squadcast | On-Call + Incident Response + Reliability Workflows | Paid plans start at $9/month. Also offers a generous free plan and 14-day free trials on all paid plans. |
Pagerduty | Advanced AIOps | Paid plans start at $21/month. Most of the advanced features have to be bought as add-on bundles. Offers a very limited free plan and free trial on paid plans. |
xMatters | Mature incident response workflows | Paid plans start at $9/month. Most of the features are available only in the Advanced plan for which the pricing is not transparent. |
Opsgenie | Simple and intuitive On-Call Management | Paid plans start at $9/month and go up to $35/month. Offers a limited free plan and a 14-day trial on all paid plans. |
Splunk On-Call | Basic On-Call | Pricing is not transparent and varies depending on requirements. |
Moogsoft | Advanced Correlation and collaboration | Opaque pricing model, requiring one to contact the team for a custom quote. |
Squadcast Incident Management features
Squadcast offers a comprehensive incident management solution, combining on-call scheduling, incident response, and reliability workflows into a single platform. This integrated approach promises to simplify incident resolution and improve uptime.
Squadcast Pricing: Free for up to 5 users, Paid plans start at $9/month
Pagerduty Incident Management Dashboard
Founded in 2009, it streamlines incident response with intelligent alert routing, AIOps to reduce noise, and incident response workflows with faster resolution. While not without its shortcomings (pricey), Pagerduty can be a lifesaver for teams juggling critical systems and sleep schedules.
Pagerduty Pricing: Free for up to 5 users, paid plans start at $21/month
xMatters Incident Management Dashboard
xMatters offers a reliable and affordable incident management solution compared to pricier competitors like PagerDuty. While it may not boast the most advanced features, it provides a solid foundation for handling alerts, escalations, on-call scheduling, and communication. It's ideal for organizations seeking an efficient, no-frills option for managing service disruptions.
xMatters Pricing: Free for up to 10 users, paid plans start at $9/month
.
Opsgenie Incident Management dashboard
Launched in 2012, Opsgenie is a veteran incident management platform known for its affordability and centralized approach to handling alerts, escalations, on-call scheduling, and communication. Acquired by Atlassian in 2018, concerns have arisen regarding its update frequency and support quality, with reports of outages exceeding 2 weeks.
Opsgenie Pricing: Free for up to 5 users, paid plans start at $9/month
Splunk On-Call Incident Management dashboard
Formerly known as VictorOps, Splunk On-Call offers streamlined on-call scheduling and escalation policies, automates administrative tasks, provides data-driven insights to illuminate trends, optimize response, and silence unnecessary alerts. Automated workflows further streamline incident handling through automatic escalations and war room notifications.
Splunk On-Call Pricing: No free plans, pricing is not transparent
Moogsoft Incident Management dashboard
Moogsoft, acquired by Dell in 2023, is an AIOps platform that reduces IT operations complexity. It uses machine learning to sniff out incidents before they erupt, automates incident response, and even digs into the root cause like a tech Sherlock Holmes. While not perfect, with some stability hiccups and limited customization, Moogsoft offers a powerful toolkit for proactive IT teams.
Moogsoft Pricing: No free plans, pricing is not transparent
All of the above-listed software score decently well in the key functionalities an incident management platform must cover - On-Call Scheduling & Management, Alerting and notifications, Incident response workflows, and Integrations offered. That said if we were to choose a winner it would be Squadcast for its all-around capabilities across all the functionalities while coming at a reasonable price which organizations of all sizes can adopt without breaking the bank. Squadcast lets you access Public API's for all our features, Terraform & Migration support too. Getting started with Squadcast is easy, just sign up for a 14-day free trial and explore the platform at your pace.