Case Study : How Squadcast enabled better operational visibility at YourStory

How Squadcast enabled better
operational visibility at YourStory

How Squadcast enabled
better operational
visibility at YourStory

“We were able to connect the incidents from various monitoring applications to the right
stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs”

“We were able to connect the incidents from various monitoring applications to the right stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs”

Abhishek Nandi
CTO, YOURSTORY

About YourStory

Industry: Media Tech

Location: Bangalore, India

YourStory is India’s no.1 and Asia's leading media platform for entrepreneurs, dedicated to
passionately championing and promoting the entrepreneurial ecosystem in India.

Their website reaches out to 10 million niche readers from India and all over the world.

With over 14 TB traffic a month and over 13 million API hits, service uptime is crucial,
needless to say.

YourStory is India’s no.1 and Asia's leading media platform for entrepreneurs, dedicated to passionately championing and promoting the entrepreneurial ecosystem in India.

Their website reaches out to 10 million niche readers from India and all over the world.

With over 14 TB traffic a month and over 13 million API hits, service uptime is crucial, needless to say.

Challenges and Solutions

Challenges

Visibility: Visibility across departments came at a steep price as there was a cost associated for every stakeholder
‍

Analytics: Unable to measure MTTR and MTTA with their current alerting tool
‍

Analytics: Unable to measure MTTR and MTTA with their current alerting tool
‍
‍

Unpredictable Cost: During a massive migration, billed multiple times for the same alerts thus increasing overall cost of alert cycle

Difficult Scheduling: Non-intuitive feature of their current tool made scheduling a tiring task
‍

Solutions

Complete Visibility: Free and unlimited stakeholder licenses allows customer support, product managers and others to get on the same page as operations

Squadcast Analytics: Squadcast Runbooks resolve incidents quickly and bring down MTTR significantly
‍

Pricing Clarity: Fair, Transparent and flexible pricing

‍

Easy Scheduling: Automated scheduling leads to quick & accurately routed on-call notifications
‍

Key Benefits

Operational Transparency

All team members get a complete picture over the state of the system, who is working on what, and the overall incident response operations.

Faster Resolution with Collaboration

Virtual incident war rooms on Squadcast helped to get the right responders virtually in one place for collaboration.
‍

Better on-call Scheduling

Scheduling on-call responders with customized rotations and timezones is a breeze with Squadcast.
‍

Reduced
MTTR

Ability to instantly respond to known incidents using runbooks helped in reducing overall MTTR.
‍
‍

40%

Operational Transparency

All team members get a complete picture over the state of the system, who is working on what, and the overall incident response operations.

Faster Resolution with Collaboration

Virtual incident war rooms on Squadcast helped to get the right responders virtually in one place for collaboration.

33%

Better On-call Scheduling

Scheduling on-call responders with customized rotations and timezones is a breeze with Squadcast.

33%

Reduced MTTR

Ability to instantly respond to known incidents using runbooks helped in reducing overall MTTR.

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What our customers have to say

Abhishek Nandi

CTO, YourStory

Better Operational Visibility

We got our whole team on Squadcast. The free unlimited stakeholders feature took care of all the visibility issues we were facing with our previous alerting tool. I firmly believe that an alerting system needs to be as efficient as any other service by being consistent, and with Squadcast we achieved precisely this goal. We were able to connect the incidents from various monitoring applications to the right stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs

View Case Study

What our customers have to say

Found the best Pagerduty Alternative in Squadcast

By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus more on our development roadmap. Their support has been phenomenal, from our Jira customized set up to helping us adapt better incident management practices with their deduplication and routing rules.

Martin do Santos

Platform and Architecture Tech Lead, Bibam Group

Helped us adopt SRE best practices

For a growing company like ours, Squadcast Freemium helped us adopt SRE best practices at scale and we haven't missed a single alert. The game changer was the schedule overrides feature which helped us override our manual process prior to Squadcast’s implementation. Using Squadcast really helped us track our SLAs promised to various customers. We noticed that our ack and resolution times went down significantly.

Dave Lechasseur

CTO, Foneco

Drastic reduction in alert noise

With Squadcast we saw a drastic reduction in incidents due to suppression of non-urgent alerts and deduplication of alerts. This ensured that only actionable and relevant incidents are reaching the engineers, thereby reducing noise and alert fatigue. Implementing Squadcast helped us achieve better visibility into system health, operational transparency and assurance of SLAs to our customers

Yaniv Yalda

Head of Data & Security, iPro