Our Product Roadmap is now public. Check it out here!

How Squadcast enabled better
operational visibility at YourStory

How Squadcast enabled
better operational
visibility at YourStory
“We were able to connect the incidents from various monitoring applications to the right
stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs”
“We were able to connect the incidents from various monitoring applications to the right stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs”
Abhishek Nandi
CTO, YOURSTORY
About YourStory
Industry:  Media Tech
Location:  Bangalore, India
YourStory is India’s no.1 and Asia's leading media platform for entrepreneurs, dedicated to
passionately championing and promoting the entrepreneurial ecosystem in India.

Their website reaches out to 10 million niche readers from India and all over the world.

With over 14 TB traffic a month and over 13 million API hits, service uptime is crucial,
needless to say.
YourStory is India’s no.1 and Asia's leading media platform for entrepreneurs, dedicated to passionately championing and promoting the entrepreneurial ecosystem in India.

Their website reaches out to 10 million niche readers from India and all over the world.

With over 14 TB traffic a month and over 13 million API hits, service uptime is crucial, needless to say.
Challenges and Solutions
Challenges
Visibility: Visibility across departments came at a steep price as there was a cost associated for every stakeholder
Analytics: Unable to measure MTTR and MTTA with their current alerting tool
Analytics: Unable to measure MTTR and MTTA with their current alerting tool

Unpredictable Cost: During a massive migration, billed multiple times for the same alerts thus increasing overall cost of alert cycle
Difficult Scheduling: Non-intuitive feature of their current tool made scheduling a  tiring task
Solutions
Complete Visibility: Free and unlimited stakeholder licenses allows customer support, product managers and others to get on the same page as operations
Squadcast Analytics: Squadcast Runbooks resolve incidents quickly and bring down MTTR significantly
Pricing Clarity: Fair, Transparent and flexible pricing

Easy Scheduling: Automated scheduling leads to quick & accurately routed on-call notifications
Key Benefits
Operational Transparency
All team members get a complete picture over the state of the system, who is working on what, and the overall incident response operations.
Faster Resolution with Collaboration
Virtual incident war rooms on Squadcast helped to get the right responders virtually in one place for collaboration.
Better on-call Scheduling
Scheduling on-call responders with customized rotations and timezones is a breeze with Squadcast.
Reduced
MTTR
Ability to instantly respond to known incidents using runbooks helped in reducing overall MTTR.

40%
Operational Transparency
All team members get a complete picture over the state of the system, who is working on what, and the overall incident response operations.
4x
Faster Resolution with Collaboration
Virtual incident war rooms on Squadcast helped to get the right responders virtually in one place for collaboration.
33%
Better On-call Scheduling
Scheduling on-call responders with customized rotations and timezones is a breeze with Squadcast.
33%
Reduced MTTR
Ability to instantly respond to known incidents using runbooks helped in reducing overall MTTR.
What our customers have to say
Abhishek Nandi
CTO, YourStory
Squadcast is a leader in IT Alerting on G2 Squadcast is a leader in Incident Management on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Better Operational Visibility
We got our whole team on Squadcast. The free unlimited stakeholders feature took care of all the visibility issues we were facing with our previous alerting tool. I firmly believe that an alerting system needs to be as efficient as any other service by being consistent, and with Squadcast we achieved precisely this goal. We were able to connect the incidents from various monitoring applications to the right stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs
Better Operational Visibility
We got our whole team on Squadcast. The free unlimited stakeholders feature took care of all the visibility issues we were facing with our previous alerting tool. I firmly believe that an alerting system needs to be as efficient as any other service by being consistent, and with Squadcast we achieved precisely this goal. We were able to connect the incidents from various monitoring applications to the right stakeholders. Achieved better operational transparency, collaboration and assurance of SLAs
Abhishek Nandi
CTO, YourStory
Read more like this
See how Lybrate accelerated their incident response by upgrading from disparate tools to Squadcast
REad case study
foneco
Explore how Squadcast helps in adopting SRE best practices for incident management at Foneco
REad case study
ipro
Learn how iPro achieved better incident responsiveness using Squadcast
REad case study
Learn how your team can up-level incident management
using Squadcast's cutting-edge SRE tools
Learn how your team can up-level incident management using Squadcast's cutting-edge SRE tools
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Squadcast - On-call shouldn't suck. Incident response for SRE/DevOps, IT | Product Hunt Embed
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2 Squadcast is a leader in IT Service Management (ITSM) Tools on G2
Copyright © Squadcast Inc. 2017-2021