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On-call On-boarding Checklist

May 20, 2020
Last Updated:
May 2, 2024
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On-call On-boarding Checklist

A humane on-call is the mark of good engineering culture. Access our free on-call onboarding checklist that can proactively help your on-call team & improve your overall on-call experience.

Table of Contents:

    On-call shouldn't suck.

    And it starts with the company culture. Irrespective of how small or large your team is, it’s wise to invest some time in creating a good on-call onboarding plan. A humane on-call is the mark of a good engineering culture.

    Being on-call means that you’re expected to be reachable for any issues that may occur during your shift. It’s easy to lose any and all motivation by just anxiously anticipating that mid-dinner ping.

    While on-call is not meant to be a fun activity, it definitely doesn’t have to be so dreadful. In our conversations with some on-call teams - both small and large, we found out that only a very small percentage of teams had some idea about what it means to be on-call before they first went on-call.

    This doesn’t necessarily strike as an important thing to fix, simply because the effects of a bad on-call rotation almost always slips between the cracks with other perceivably more important engineering, product and business tasks to get to. However, it is neither sustainable nor humane to push on-call duty on someone without first onboarding them to set the right expectations and provide useful information. This can immensely help the on-call team to tackle what can otherwise be, as mentioned above, dreadful.

    The On-call Onboarding Checklist

    It can get overwhelming when you have to design an onboarding plan from scratch. Always start small. You can continue to iterate on this to make it better fit your evolving processes.

    Here’s a simple checklist we created while first starting off our on-call on-boarding process. If you’re planning this for your on-call team, it’s best to get them involved from the start to pitch in and improve as it is being built.

    Access our Free On-call Onboarding Checklist here. Please note that you can choose to use this directly or tweak it to fit your current processes and needs.

    We hope this checklist helps you define a better on-call process. We’d love to hear from you on other best practices that can be followed for an improved on-call experience.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    May 20, 2020
    May 20, 2020
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    On-call On-boarding Checklist

    On-call On-boarding Checklist
    May 20, 2020
    Last Updated:
    May 20, 2020

    A humane on-call is the mark of good engineering culture. Access our free on-call onboarding checklist that can proactively help your on-call team & improve your overall on-call experience.

    On-call shouldn't suck.

    And it starts with the company culture. Irrespective of how small or large your team is, it’s wise to invest some time in creating a good on-call onboarding plan. A humane on-call is the mark of a good engineering culture.

    Being on-call means that you’re expected to be reachable for any issues that may occur during your shift. It’s easy to lose any and all motivation by just anxiously anticipating that mid-dinner ping.

    While on-call is not meant to be a fun activity, it definitely doesn’t have to be so dreadful. In our conversations with some on-call teams - both small and large, we found out that only a very small percentage of teams had some idea about what it means to be on-call before they first went on-call.

    This doesn’t necessarily strike as an important thing to fix, simply because the effects of a bad on-call rotation almost always slips between the cracks with other perceivably more important engineering, product and business tasks to get to. However, it is neither sustainable nor humane to push on-call duty on someone without first onboarding them to set the right expectations and provide useful information. This can immensely help the on-call team to tackle what can otherwise be, as mentioned above, dreadful.

    The On-call Onboarding Checklist

    It can get overwhelming when you have to design an onboarding plan from scratch. Always start small. You can continue to iterate on this to make it better fit your evolving processes.

    Here’s a simple checklist we created while first starting off our on-call on-boarding process. If you’re planning this for your on-call team, it’s best to get them involved from the start to pitch in and improve as it is being built.

    Access our Free On-call Onboarding Checklist here. Please note that you can choose to use this directly or tweak it to fit your current processes and needs.

    We hope this checklist helps you define a better on-call process. We’d love to hear from you on other best practices that can be followed for an improved on-call experience.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    May 20, 2020
    May 20, 2020
    Share this post:
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      "Mapgears simplified their complex On-call Alerting process with Squadcast.
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      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
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