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Squadcast + OSNexus QuantaStor Integration: Making Incident Management & Alerting more effective

Jun 2, 2022
Last Updated:
May 2, 2024
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Squadcast + OSNexus QuantaStor Integration: Making Incident Management & Alerting more effective
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    Storage systems are an integral part of IT infrastructure. Given that modern markets are highly competitive and demanding, businesses strive for 24/7 availability. This in turn sets higher expectations for storage systems to be operational all the time. But just like other IT components, even storage systems are prone to incidents. Hence, it is important to have an efficient communication process, to manage alerts during system failures/disasters.

    In this blog post, we will discuss how OSNexus QuantaStor and Squadcast integrate to help route critical alerts to the right users for timely action and ensure minimum downtime and high availability.

    Challenges with Email based alerting mechanisms

    Traditionally, businesses have relied heavily on email as a medium for alerts during a crisis, and it is central to numerous business operations. However, in modern times, email-based alerting is primarily used for non-urgent communications; and it’s not a reliable source of notification for critical infra-related issues.

    Today’s IT environments are complex, and they are more prone to system failures and downtime, which may have a serious impact on business operations. This is where 'Email' as a medium for alerting may struggle. Here are some common challenges that are associated with email-based alerting:

    • The volume of emails received per day can be very high and there is a possibility of important alerts getting buried in this heap and left unread.
    • Statistics show that only 20-30% of emails are actually opened/read.
    • If email servers are down and if there is no auto fallback to another channel, there is a risk of not receiving the email.
    • Possibility of alert fatigue and ambiguity due to the inability to segregate the right emails.
    • Emails lack context around incident severity/priority.

    Hence, we see businesses investing heavily in alert mechanisms for better alerting and monitoring. This is where OSNexus Quantastor can help. The storage management platform uses an internal component which takes charge of the entire communication, and integrating it with Squadcast gives users added benefits of numerous incident response features.

    The role of Squadcast & OSNexus QuantaStor in monitoring & alerting

    Before we jump into the integration benefits, here’s a quick brief of the capabilities of each platform.

    Squadcast is an end-to-end incident response tool, built with an SRE mindset. It streamlines all the incident response activities and aligns teams towards a common organizational goal of better reliability.

    With distinctively configurable features, the platform facilitates on-call teams to streamline high-priority alerts and stay productive. Here are some of the features:

    OSNexus QuantaStor is a storage management platform that enables organizations to replace traditional SAN/NAS systems with standard servers to deliver robust, reliable, and highly scalable object, file, and block storage solutions that are easy to manage.

    The QuantaStor storage platform monitors the entire stack from the software to the hardware so that IT departments are quickly notified when maintenance is required, be it a simple failed hot-swap power supply to bad media, or thermal issues. QuantaStor notifies IT departments through an internal component called the Alert Manager which is in charge of communicating alerts to IT staff via ITSM (IT Service Management) modules and/or e-mail.

    Benefits of the Squadcast-OSNexus QuantaStor integration

    Faster Incident Acknowledgement and Resolution

    With Squadcast you can create multiple on-call schedules in minutes. Add users to it and set up rotation policies to align with your business needs. Squadcast also allows you to take actions directly from within the platform, like acknowledging or resolving an incident.

    All this with just a tap, thus making it easy to do tasks that are otherwise manual and repetitive.

    Context rich alerts

    An important step towards better incident management is adding enough context to incident alerts when the incidents get detected.

    There are other factors like the urgency required in resolving an incident, or how the incident can affect other parts of the system, that may not be taken into account while assigning the severity of an incident. Some incident management tools attempt to solve this by adding other forms of classification, like incident urgency and incident priority. Most solutions only allow for incident severity as the form of classification and in some cases, this is done manually instead of automatically assigning the severity levels based on the incoming alert context.

    With Squadcast, there is an added layer of flexibility that lets you define rules to classify alerts as Sev-1 or Sev-2 or Sev-3. This rule-based auto-tagging system in Squadcast allows you to classify incidents as and when they are raised, thus making the alert notification more context-rich.

    Greater Transparency

    Teams can level up their reliability and transparency with Squadcast’s free public Status Page. Status Pages (either Public or Private) can help communicate the status of your services internally to other teams or externally to your customers/stakeholders at all times. This can be done by configuring your services and their dependencies to show their status in real-time on the Status Page.

    Flexible Alert tagging & routing mechanism

    Users can customize and refine tagging rules to prioritize alerts by attaching severities to each incident. After tagging, each alert can then be routed to a specific user group or escalated to the concerned team, enabling a faster response.

    Alerting very specific personnel is sometimes highly critical. By using tags, alerts can be immediately forwarded to a specific team/personnel with the help of Routing Rules. These flexible conditional routing rules are based on incident properties and with multiple diverse notification modes, they can eliminate alert fatigue, resulting in faster time to detect and resolve. For instance, when there is a firewall breach detected, the Infrastructure Security team can be immediately alerted/notified.

    Granular Reliability insights

    Squadcast offers a reporting and analytics feature to help track a team’s performance in acknowledging and resolving alerts. You can visualize and analyze the distribution of incidents across services for a specified period of time, along with the service status.

    With the growing number of incidents, many patterns will emerge to double down on frequent issues. You can do exploratory data analysis using graphical representations and understand more about past incidents. This data can also be exported by filtering based on Tags that the incidents carry, such as Severity Tags, Alert Source, Status, Date & Time, etc.

    Configuring ITSM Alerting in QuantaStor

    In Squadcast: Using OSNexus QuantaStor as an Alert Source

    Step1: From the navigation bar in Squadcast, on the top left corner pick the applicable Team from the Team-picker and select Services. Next, click on Alert Sources for the applicable Service.

    Step2: Search for OSNexus QuantaStor from the Alert Source drop-down and copy the Webhook URL.

    In OSNexus QuantaStor: Create a Squadcast webhook alert

    Step1: In the dashboard, click on Alert Manager.

    Step2: Click on ITSM Integrations. In the Module drop-down, select Squadcast. Paste the previously copied Squadcast Webhook URL and click on Add.

    Step3: Click on Generate Test Alert and click OK.

    This should generate a test alert from OSNexus QuantaStor, in turn triggering an incident in Squadcast. This will confirm that the integration is working as expected.

    That’s it, you are good to go! Whenever an alert is generated in OSNexus QuantaStor, an incident will be created in Squadcast. When the alert is closed in OSNexus QuantaStor, the corresponding incident will automatically be marked as resolved in Squadcast as well.

    Conclusion

    The combination of OSNexus QuantaStor and Squadcast will help drive critical alerts to users in a timely manner and improve your overall incident response.

    If you are interested in leveraging these two tools, have other best practices to share or just need help with the integration set-up, feel free to drop a line to the Support Team from Squadcast or OSNexus Quantastor. To try QuantaStor for free, visit osnexus.com.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    June 2, 2022
    June 2, 2022
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    Squadcast + OSNexus QuantaStor Integration: Making Incident Management & Alerting more effective

    Squadcast + OSNexus QuantaStor Integration: Making Incident Management & Alerting more effective
    Jun 2, 2022
    Last Updated:
    Jun 2, 2022

    Storage systems are an integral part of IT infrastructure. Given that modern markets are highly competitive and demanding, businesses strive for 24/7 availability. This in turn sets higher expectations for storage systems to be operational all the time. But just like other IT components, even storage systems are prone to incidents. Hence, it is important to have an efficient communication process, to manage alerts during system failures/disasters.

    In this blog post, we will discuss how OSNexus QuantaStor and Squadcast integrate to help route critical alerts to the right users for timely action and ensure minimum downtime and high availability.

    Challenges with Email based alerting mechanisms

    Traditionally, businesses have relied heavily on email as a medium for alerts during a crisis, and it is central to numerous business operations. However, in modern times, email-based alerting is primarily used for non-urgent communications; and it’s not a reliable source of notification for critical infra-related issues.

    Today’s IT environments are complex, and they are more prone to system failures and downtime, which may have a serious impact on business operations. This is where 'Email' as a medium for alerting may struggle. Here are some common challenges that are associated with email-based alerting:

    • The volume of emails received per day can be very high and there is a possibility of important alerts getting buried in this heap and left unread.
    • Statistics show that only 20-30% of emails are actually opened/read.
    • If email servers are down and if there is no auto fallback to another channel, there is a risk of not receiving the email.
    • Possibility of alert fatigue and ambiguity due to the inability to segregate the right emails.
    • Emails lack context around incident severity/priority.

    Hence, we see businesses investing heavily in alert mechanisms for better alerting and monitoring. This is where OSNexus Quantastor can help. The storage management platform uses an internal component which takes charge of the entire communication, and integrating it with Squadcast gives users added benefits of numerous incident response features.

    The role of Squadcast & OSNexus QuantaStor in monitoring & alerting

    Before we jump into the integration benefits, here’s a quick brief of the capabilities of each platform.

    Squadcast is an end-to-end incident response tool, built with an SRE mindset. It streamlines all the incident response activities and aligns teams towards a common organizational goal of better reliability.

    With distinctively configurable features, the platform facilitates on-call teams to streamline high-priority alerts and stay productive. Here are some of the features:

    OSNexus QuantaStor is a storage management platform that enables organizations to replace traditional SAN/NAS systems with standard servers to deliver robust, reliable, and highly scalable object, file, and block storage solutions that are easy to manage.

    The QuantaStor storage platform monitors the entire stack from the software to the hardware so that IT departments are quickly notified when maintenance is required, be it a simple failed hot-swap power supply to bad media, or thermal issues. QuantaStor notifies IT departments through an internal component called the Alert Manager which is in charge of communicating alerts to IT staff via ITSM (IT Service Management) modules and/or e-mail.

    Benefits of the Squadcast-OSNexus QuantaStor integration

    Faster Incident Acknowledgement and Resolution

    With Squadcast you can create multiple on-call schedules in minutes. Add users to it and set up rotation policies to align with your business needs. Squadcast also allows you to take actions directly from within the platform, like acknowledging or resolving an incident.

    All this with just a tap, thus making it easy to do tasks that are otherwise manual and repetitive.

    Context rich alerts

    An important step towards better incident management is adding enough context to incident alerts when the incidents get detected.

    There are other factors like the urgency required in resolving an incident, or how the incident can affect other parts of the system, that may not be taken into account while assigning the severity of an incident. Some incident management tools attempt to solve this by adding other forms of classification, like incident urgency and incident priority. Most solutions only allow for incident severity as the form of classification and in some cases, this is done manually instead of automatically assigning the severity levels based on the incoming alert context.

    With Squadcast, there is an added layer of flexibility that lets you define rules to classify alerts as Sev-1 or Sev-2 or Sev-3. This rule-based auto-tagging system in Squadcast allows you to classify incidents as and when they are raised, thus making the alert notification more context-rich.

    Greater Transparency

    Teams can level up their reliability and transparency with Squadcast’s free public Status Page. Status Pages (either Public or Private) can help communicate the status of your services internally to other teams or externally to your customers/stakeholders at all times. This can be done by configuring your services and their dependencies to show their status in real-time on the Status Page.

    Flexible Alert tagging & routing mechanism

    Users can customize and refine tagging rules to prioritize alerts by attaching severities to each incident. After tagging, each alert can then be routed to a specific user group or escalated to the concerned team, enabling a faster response.

    Alerting very specific personnel is sometimes highly critical. By using tags, alerts can be immediately forwarded to a specific team/personnel with the help of Routing Rules. These flexible conditional routing rules are based on incident properties and with multiple diverse notification modes, they can eliminate alert fatigue, resulting in faster time to detect and resolve. For instance, when there is a firewall breach detected, the Infrastructure Security team can be immediately alerted/notified.

    Granular Reliability insights

    Squadcast offers a reporting and analytics feature to help track a team’s performance in acknowledging and resolving alerts. You can visualize and analyze the distribution of incidents across services for a specified period of time, along with the service status.

    With the growing number of incidents, many patterns will emerge to double down on frequent issues. You can do exploratory data analysis using graphical representations and understand more about past incidents. This data can also be exported by filtering based on Tags that the incidents carry, such as Severity Tags, Alert Source, Status, Date & Time, etc.

    Configuring ITSM Alerting in QuantaStor

    In Squadcast: Using OSNexus QuantaStor as an Alert Source

    Step1: From the navigation bar in Squadcast, on the top left corner pick the applicable Team from the Team-picker and select Services. Next, click on Alert Sources for the applicable Service.

    Step2: Search for OSNexus QuantaStor from the Alert Source drop-down and copy the Webhook URL.

    In OSNexus QuantaStor: Create a Squadcast webhook alert

    Step1: In the dashboard, click on Alert Manager.

    Step2: Click on ITSM Integrations. In the Module drop-down, select Squadcast. Paste the previously copied Squadcast Webhook URL and click on Add.

    Step3: Click on Generate Test Alert and click OK.

    This should generate a test alert from OSNexus QuantaStor, in turn triggering an incident in Squadcast. This will confirm that the integration is working as expected.

    That’s it, you are good to go! Whenever an alert is generated in OSNexus QuantaStor, an incident will be created in Squadcast. When the alert is closed in OSNexus QuantaStor, the corresponding incident will automatically be marked as resolved in Squadcast as well.

    Conclusion

    The combination of OSNexus QuantaStor and Squadcast will help drive critical alerts to users in a timely manner and improve your overall incident response.

    If you are interested in leveraging these two tools, have other best practices to share or just need help with the integration set-up, feel free to drop a line to the Support Team from Squadcast or OSNexus Quantastor. To try QuantaStor for free, visit osnexus.com.

    What you should do now
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
    • Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
    • Enjoyed the article? Explore further insights on the best SRE practices.
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    • Get a walkthrough of our platform through this Interactive Demo and see how it can solve your specific challenges.
    • See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
    • Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
    What you should do now?
    Here are 3 ways you can continue your journey to learn more about Unified Incident Management
    Discover the platform's capabilities through our Interactive Demo.
    See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management.
    Share the article
    Share this blog post on Facebook, Twitter, Reddit or LinkedIn.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare our plans and find the perfect fit for your business.
    See Redis' Journey to Efficient Incident Management through alert noise reduction With Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Compare Squadcast & PagerDuty / Opsgenie
    Compare and see if Squadcast is the right fit for your needs.
    Compare our plans and find the perfect fit for your business.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    Discover the platform's capabilities through our Interactive Demo.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Learn how Scoro created a solid foundation for better on-call practices with Squadcast.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Discover the platform's capabilities through our Interactive Demo.
    Enjoyed the article? Explore further insights on the best SRE practices.
    We’ll show you how Squadcast works and help you figure out if Squadcast is the right fit for you.
    Experience the benefits of Squadcast's Incident Management and On-Call solutions firsthand.
    Enjoyed the article? Explore further insights on the best SRE practices.
    Written By:
    June 2, 2022
    June 2, 2022
    Share this post:
    In this blog:
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      FAQ
      Learn how organizations are using Squadcast
      to maintain and improve upon their Reliability metrics
      Learn how organizations are using Squadcast to maintain and improve upon their Reliability metrics
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds...
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability...
      Alexandre Lessard
      System Analyst
      Martin do Santos
      Platform and Architecture Tech Lead
      Sandro Franchi
      CTO
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2022 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Mid-Market Asia Pacific Incident Management on G2 Users love Squadcast on G2
      Squadcast awarded as "Best Software" in the IT Management category by G2 🎉 Read full report here.
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      customers
      have to say
      mapgears
      "Mapgears simplified their complex On-call Alerting process with Squadcast.
      Squadcast has helped us aggregate alerts coming in from hundreds of services into one single platform. We no longer have hundreds of...
      Alexandre Lessard
      System Analyst
      bibam
      "Bibam found their best PagerDuty alternative in Squadcast.
      By moving to Squadcast from Pagerduty, we have seen a serious reduction in alert fatigue, allowing us to focus...
      Martin do Santos
      Platform and Architecture Tech Lead
      tanner
      "Squadcast helped Tanner gain system insights and boost team productivity.
      Squadcast has integrated seamlessly into our DevOps and on-call team's workflows. Thanks to their reliability metrics we have...
      Sandro Franchi
      CTO
      Revamp your Incident Response.
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      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
      Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
      Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
      Users love Squadcast on G2
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