As businesses grow, so do their operational complexities. Incident management tools, once sufficient, often become bottlenecks to efficiency, scalability, and cost-effectiveness. This reality has driven many enterprises, including Fortune 500 companies, to seek better solutions. Squadcast has emerged as a trusted partner for organizations undertaking this critical transformation.
In this blog, we’ll explore how Squadcast helped global enterprises seamlessly migrate from legacy tools and optimize their incident management processes. By tailoring migration strategies to unique needs, delivering white-glove support, and enabling cost efficiencies, Squadcast has empowered teams to scale successfully.
Migrating an incident management system isn’t just about adopting a new tool—it’s about enhancing workflows, improving collaboration, and ensuring that teams are better equipped to handle incidents. Organizations often face challenges such as:
Squadcast addresses these challenges with a structured migration process that minimizes disruption and maximizes operational efficiency. Below, we delve into some real-world examples of how Squadcast helped leading enterprises make the leap.
When a leading global security software enterprise decided to migrate from PagerDuty, their timeline was daunting—just two weeks to transition a team of 560 users across three divisions. With such a tight deadline, careful planning and execution were critical.
Approach:
Post-Migration Training:
Outcome: The enterprise successfully transitioned to Squadcast within the stipulated two weeks, with a fully trained team ready to utilize Squadcast’s advanced incident management capabilities.
Another global enterprise managing incident workflows for 12 teams and 150 users, sought to migrate from PagerDuty. They needed a structured migration plan that could accommodate their distributed team structure.
Approach:
Outcome: The enterprise transitioned seamlessly, achieving better team alignment and workflow optimization with Squadcast.
Cost efficiency was the primary driver for one of our client’s (a leader in the Genomics sector) migration. They were spending over $500,000 annually on PagerDuty’s business plan for a team of 500 users. With Squadcast’s premium plan, they reduced their costs to $150,000—a saving of over 70%.
Approach:
Outcome: The enterprise not only achieved significant cost savings but also enhanced its incident management capabilities with Squadcast’s robust features.
A leading financial services company required a phased migration approach where Squadcast and PagerDuty ran in parallel for the first month. This ensured a safety net as the team transitioned to a new system.
Approach:
Outcome: Seamless transition, with the team gaining confidence in Squadcast’s capabilities before fully adopting it.
🎥 Hear from Alex Drum, Manager of Engineering Operations, on Squadcast Migration
No two organizations have the same workflows or challenges. Squadcast prioritizes understanding each customer’s current setup, from tools and policies to escalation workflows. This assessment informs a custom migration plan, ensuring that unique needs are met.
Phased Migration for Minimal Disruption
Squadcast’s step-by-step migration approach, broken into manageable phases, ensures that operations remain uninterrupted. Frequent check-ins with SPOCs and managers provide a feedback loop to address concerns promptly.
To ensure teams are comfortable and confident with Squadcast, the onboarding process includes:
Transitioning to Squadcast isn’t the end of the journey. Post-migration, customers receive continuous support to optimize their workflows, refine configurations, and unlock the full potential of Squadcast’s features.
🎥 Learn How Squadcast makes it easy for Enterprises to Seamlessly Migrate to Squadcast
Migrating to Squadcast is more than just a change in tools—it’s an opportunity to transform incident management processes, reduce costs, and empower teams to operate at their best. Whether facing tight deadlines, managing complex team structures, or seeking cost efficiency, Squadcast provides tailored solutions to meet these challenges head-on.
Ready to scale your success? Let Squadcast be your trusted partner in incident management transformation.