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Squadcast Vs Pagerduty: Optimize your Incident Management workflow with the Best Incident Management Tool

May 9, 2024
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Looking for a good Pagerduty alternative? Struggling to decide between Squadcast and Pagerduty for your Incident Management needs? Here’s a quick breakdown of their strengths to help you choose the best fit.

Squadcast: Unified Incident Management Platform

An all-in-one Incident Management Platform designed to streamline On-Call rotations, Incident Response, and Reliability Workflows that are easy to use with a clean UI, transparent pricing, and dedicated support for migration and onboarding.

Pagerduty: Advanced Incident Alerting & Collaboration platform

A leading Incident Alerting and Collaboration Platform offering extensive customization options. Pagerduty empowers teams to tackle critical incidents with its robust alerting engine, granular control over Notification Rules, Escalation Policies, and On-Call Scheduling.


Let’s face it, incidents are inevitable. But the search for the right Incident Management Tool for your team shouldn’t be. DevOps, SRE teams, and Developers all share the same goal, i.e., streamlining the Incident Response Process and minimizing downtime. This is where Squadcast and Pagerduty, two powerful tools, offer solutions for managing critical incidents. Both platforms enable On-Call Scheduling, Alerting, Communication, and Post-Incident Analysis, but both have distinct strengths. We’ll breakdown the key differences between the platforms to help you chose the tool for your incident management

How is Squadcast different from Pagerduty

  1. SRE Focus: If you’re an SRE team prioritizing proactive reliability, Squadcast offers clear advantages. The platform offers features like built in Incident Postmortem Templates for quick post incident analysis and SLO (Service Level Objectives) trackers, crucial for reporting and proactive incident prevention. Pagerduty, while offering other incident management features, lacks these Enterprise Incident Management and SRE features.
  1. User Interface: Squadcast boasts a clean, easy-to-use and intuitive UI, which makes it easy for your On-Call Team to navigate and resolve incidents quickly and efficiently. Pagerduty offers a wider range of customizations, making the learning curve quite steeper, especially when dealing with overrides and complex scheduling scenarios. Squadcast offers a more user friendly environment making those late night incidents a bit stressful.
  1. Pricing and Support: Squadcast clearly provides an advantage here for your organization, by offering transparent feature packaging and competitive pricing. Plus, the dedicated support team offers a complete setup of the platform, including onboarding and training your team. Squadcast also offers a proprietary Pagerduty migrator, that enables you to migrate all your environment settings from Pagerduty to  Squadcast. 
    P.S: To calculate how much you can save by opting for Squadcast, over Pagerduty, check out this calculator.
  2. Integrated Stack: Squadcast is a unified incident management platform, aiming to streamline workflows by integrating core functionalities like On-Call Scheduling, Alerting, Runbooks, Collaboration tools with Enterprise features like Live Call Routing, Intelligent Noise Reduction into a single platform within a single plan. Pagerduty excels in alert routing and escalation, but requires add-ons for additional intelligent Enterprise features, for a comprehensive Incident Management experience.

Feature Comparison

*This feature comparison reflects functionalities available in the highest pricing tiers of both Squadcast and Pagerduty.

On-Call Management

Feature Squadcast Pagerduty
Stakeholder accounts with view-only access Unlimited Add-on: License at $150/10 stakeholders
Live Call Routing Green check Add-on
Alternative to Live Call Routing
Green check Red cross
Escalation Policies Green check Green check
Services Green check Green check
Phone and Email Notifications Green check Green check
Schedules Green check Green check
Schedule Overrides Green check Green check
Escalation Policies
Escalation Policies

Both Squadcast and Pagerduty offer similar essential features for On-Call Management, like Escalation Policies, Services, Email and Phone notifications, and Scheduling with overrides. However, Squadcast provides some key advantages by including inbuilt features like webforms for incident submission, unlimited stakeholder accounts with view-only access and Live Call Routing. These features are available as add-ons for Pagerduty and can add additional cost to the Pagerduty license. This streamlined approach by Squadcast can significantly reduce your overall incident management costs.

Incident Response

Feature Squadcast PagerDuty
Incident Watchers Unlimited Red cross
Runbooks Automation Green check Add-on: License at $59 per user per month
Incident Notes Green check Notes cannot be edited or deleted
ChatOps Integration Green check Green check
Incident Workflows Green check Green check
Slack Integration
Slack Integration

Squadcast offers a prominent advantage in Incident Response functionalities. Squadcast offers unlimited Incident Watchers, a feature not available in Pagerduty. Additionally, Squadcast provides Runbooks automation as a core feature, whereas Pagerduty requires an additional, user-based monthly fee. Both platforms offer Incident Notes, but editing or deleting these notes is not possible in Pagerduty.

SRE & Status Page

Feature Squadcast PagerDuty
Incident postmortem templates Unlimited Red cross
SLO Tracker Green check Red cross
# of Status Pages Unlimited Add-on: License at $89 per Status Page per month
Status Page Subscribers 10,000 Subscribers per Status Page 1000 Subscribers per Status Page
Status page
Status page

Squadcast focuses more specifically on the SRE teams with features like built-in Incident Postmortem Templates and an SLO tracker, which are absent in Pagerduty. In addition to that, Squadcast offers unlimited status pages with 10,000 subscribers per page. Pagerduty charges an additional $89 per month for each status page with just 1000 subscribers per page.

Noise reduction, Event Aggregation & Routing

Feature Squadcast PagerDuty
Past Incidents Green check Add-on: AIOps License at $399 per month
Rule Based Alert Suppression Green check Add-on: AIOps License at $399 per month
Key Based Alert Deduplication Green check Green check
Intelligent Alert Grouping Green check Add-on: AIOps License at $399 per month
Manually Merge Incidents Green check Green check
Service Maintenance Windows Green check Green check
Global Event Rules Green check Add-on: AIOps License at $399 per month
Auto Pause Transient Alerts Green check Add-on: AIOps License at $399 per month
Event Severity Levels Green check Green check
Past Incidents
Past Incidents

Squadcast and Pagerduty both provide functionalities for Noise Reduction and Event Aggregation. These include features such as Past Incidents, rule based and key based suppression and intelligent alert grouping. Squadcast offers these features as a part of the license cost whereas these functionalities require an additional, expensive AIOps license in Pagerduty. Squadcast can provide greater control over alert noise while potentially saving costs and streamlining workflows.


How much does Squadcast cost?

Squadcast provides a clear feature lineup alongside a transparent pricing model with no hidden costs and an option for a free plan for teams of up to 5 users. Paid subscriptions begin at $9 per user per month, offering fundamental Incident Management and On-Call Scheduling functionalities. For access to advanced Digital Operations and AIOps features for noise reduction and event aggregation, teams can choose the Enterprise plan, priced at $21 per user per month.

How much does Pagerduty cost?

Pagerduty offers a paid plan offering core On-Call and Incident Response features, starting at $21 per user per month. To get access to some of the advanced features, like workflows and advanced integrations, one would have to go for the ‘Business Plan’, which starts at a hefty amount of $45 per user per month. This would still be a considerable price if one would get access to all the advanced automation and noise reduction features along with status pages, but that is not the case. Most of these features are available as paid add-ons, making them even more expensive for the users.

Choosing the right platform

Both Squadcast and Pagerduty offer strong solutions for Incident Management and On-Call Response. Squadcast is ideal for teams looking for a reliable, unified, all-in-one platform with a strong focus on SRE, proactive reliability and user friendly, easy to set up and use platform. Pagerduty still remains a solid choice for those prioritizing extensive alerting and automation features along with customizations. 

Looking at alternatives to Pagerduty?

You can start with your free Squadcast 14-day trial and test the features for yourself. Consider your team size, budget, and specific pain points to make the best decision. Whichever platform you choose, a strong Incident Management foundation is key to a smooth workflow.

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Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2 Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2 Users love Squadcast on G2
Squadcast is a leader in Incident Management on G2 Squadcast is a leader in Mid-Market IT Service Management (ITSM) Tools on G2 Squadcast is a leader in Americas IT Alerting on G2
Best IT Management Products 2024 Squadcast is a leader in Europe IT Alerting on G2 Squadcast is a leader in Enterprise Incident Management on G2
Users love Squadcast on G2
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